Typical job
Someone spots a bald-faced hornet nest on
The caller describes the nest location, including that it is on a branch. A technician uses those details to understand the concern and discuss an inspection and appropriate service options rather than asking the caller to approach it. The caller can get guidance on addressing the nest without disturbing it. Keep people away from the area and share the location details with the service provider, especially if access around the tree is limited.
Typical job
A resident reports mouse activity and wants
A technician asks where activity has been noticed and inspects relevant areas to assess the concern. The crew documents its findings and discusses treatment locations and follow-up recommendations so the resident knows what the service covers. The resident receives a clearer picture of the findings and what to watch for afterward. Report recurring activity before applying additional do-it-yourself pesticides, so the technician can consider the new information.