Typical job
Someone spots a bald-faced hornet nest attached
The crew reviews the reported nest location and arranges an inspection suited to safe access. A technician assesses the situation, explains the work being considered, and discusses any precautions needed around the area before treatment is planned. Clear guidance helps the caller understand the proposed scope and how to keep people away from the work area as directed. Avoid disturbing the nest and share location details when discussing the concern.
Typical job
A resident reports mouse activity and wants
A technician asks where activity has been noticed and inspects relevant areas to assess the concern. The team explains findings and possible treatment steps, then documents recommendations so the resident understands what to monitor and report. The visit gives the resident a clearer picture of the issue and practical follow-up guidance. Report recurring activity before applying additional DIY pesticides, so a technician can consider the history when advising on next steps.